Privacy Policy

Last updated: October 1, 2024

Privacy Policy

This Privacy Policy outlines how Heat Culture ("we," "us," or "our") collects, uses, and discloses your personal data when you interact with www.heatculture.in (the “Site”) or any of our related services (collectively referred to as the “Services”). It applies whether you’re a customer, site visitor, or engage in any communication with us about the Services.

Please read this policy carefully before using or interacting with the Services. By accessing the Site, you consent to this Privacy Policy and the collection, use, and disclosure of your personal data as described here. If you do not agree, please do not use the Site.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or legal obligations. Any updates will be posted on the Site with an updated "Last Revised" date. Continued use of the Services after changes indicates acceptance of the updated policy.

Personal Information We Collect

We collect various types of personal information, depending on how you engage with the Services. The data we collect includes:

Information You Provide Directly: This includes contact details (name, email, address, phone number), order-related data (billing, shipping address, and payment details), and account information (username, password, security questions).
Customer Support: Information you share with us when contacting customer support (e.g., via email or chat).
Information We Collect Automatically: As you browse the Site, we collect usage data such as IP address, browser type, device information, geolocation, and interactions with our Site (e.g., page views, search queries, and browsing patterns).
Information from Third Parties: We may receive information about you from third parties who help us manage our Site and services, such as Shopify for e-commerce functionality, and payment processors.

How We Use Your Information

We use the personal data we collect to:

Provide the Services: Process orders, deliver products, manage your account, handle returns, and send transactional notifications (such as order confirmations and shipping updates).
Marketing & Promotions: Send promotional content via email, SMS, or direct mail, and tailor advertisements or suggestions based on your preferences and past interactions.
Security & Fraud Prevention: Monitor and investigate activities to detect and prevent fraud, hacking, or other harmful activities on our platform.
Customer Support & Service Improvement: Respond to inquiries and improve overall site functionality and services offered.

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to enhance your experience and optimize the Services. Cookies help us remember your actions, track your browsing behavior, and personalize the content you see. We also partner with third-party services that use Cookies for advertising and analytics.

You may disable Cookies through your browser settings, but doing so could limit some functionalities of the Site. More information on how Shopify manages Cookies can be found in their cookie policy.

Disclosure of Your Information

Your personal data may be shared in specific instances to support the operation of our Services:

Service Providers: We share data with payment processors, shipping companies, customer support platforms, and cloud storage providers.
Business and Marketing Partners: These entities may use your data to market or advertise products and services, based on their own privacy policies.
Legal Obligations: We may disclose personal data in response to legal requests, such as subpoenas, or in defense of our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

Data Retention and Security

We take reasonable measures to secure your personal data, but no method of transmission over the internet is completely secure. We retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

Your Privacy Rights

Depending on your location, you may have certain rights over your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Deletion: Request the deletion of your personal information.
Right to Correct: Request corrections of any inaccurate data.
Portability & Restriction: Request a copy of your data or ask that we limit how we process your data.
Withdraw Consent: You can withdraw consent to receive marketing communications by using the unsubscribe link in our emails.

These rights can be exercised by contacting us directly. We may ask for proof of identity before processing your request to ensure the protection of your information.

User-Generated Content

If you submit reviews, comments, or other content to the Site, this information will be public and accessible to others. We are not responsible for how third parties use the information that you share in public areas.

Third-Party Websites

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of external websites, and we recommend reviewing the privacy policies of those platforms before sharing your data with them.

Children's Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect their personal data. If we discover that a child has provided us with their information, we will take steps to delete it. Parents or guardians may contact us to request data removal.

International Data Transfers

Your personal data may be transferred to and processed outside of your home country. For European users, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected when transferred internationally.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@heatculture.in
Phone: +91 7710001017
Address: Lokhandwala Township, Mumbai - 400101

By using the Services, you agree to this Privacy Policy.

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