Refund and Replacement Policy

At HeatCulture, we are committed to ensuring the satisfaction of our customers. Below is our detailed policy on refunds, replacements, and cancellations, designed to address all possible concerns related to your order.

Replacement Policy

Customers can request a replacement for their product within 10 days of delivery. Please ensure that you initiate the replacement process within this timeframe to be eligible.

Eligibility for Replacement:

We offer free replacements in the following cases:

• Damaged Products: If the product is damaged upon delivery.
• Product Quality Issues: If the product does not meet quality standards.
• Misprinted Items: If there is a printing error on the product.
• Defective Products: If the product is defective or faulty.
• Lost Shipments: If your order is lost in transit.
• Broken Items: If the product arrives broken or unusable.

Procedure for Replacement:

To request a replacement, please email us at support@heatculture.in and include:

1. Photos of the defective product clearly showing the issue.
2. Original packaging in which the product was received.
3. A clear image of the shipping label and customer details for verification.

Upon verification of the defective product, we will issue a free replacement. You will be allowed to keep both the defective product and the replacement as part of our commitment to excellent customer service.

Refund Policy

Please note that all sales are final and we do not offer refunds.

We encourage customers to review their orders carefully before placing them, as we are unable to accommodate changes in size, color, or custom specifications once the order has been processed.

Cancellation Policy

You may request a cancellation of your order by emailing us at support@heatculture.in. Please note the following conditions:

• Before Order Processing: If the order has not yet been processed, we will cancel the order immediately and issue a full refund of the purchase amount.

• After Order Processing: If the order has already been processed or printed, we regret that we are unable to cancel it. Once the product has shipped, the order follows its standard lifecycle and will be subject to our replacement policy in the event of product quality issues.

Contact Us

For any inquiries, issues, or requests regarding replacements, cancellations, or other concerns, feel free to reach out to us at support@heatculture.in. Our customer care team will assist you promptly.

We strive to make your shopping experience with HeatCulture smooth and satisfactory. Thank you for choosing us for your custom product needs.